FRONT DESK REPRESENTATIVE

Responsibilities

• Register and process guests promptly upon arrival and departure, including greeting guests, assigning rooms, and issuing keys
• Ensure guest satisfaction by managing the flow of communication at and around the front desk
• Input information into computer systems (CMP)
• Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate
• Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction
• Maintain records of room availability and guest accounts
• Review accounts and charges with guests during the checkout process, which may involve receipt of payments
• Maintain constant contact with support team members (PBX, Maintenance, Facilities, and Housekeeping) for guest needs
• Keep immediate Team Leader fully informed of all problems or unusual matters so prompt corrective actions can be taken
• Convey escort instructions to Bell person
• Aid in addressing all guest service needs and resolving any service-related problems or issues

Requirements

• Good verbal and written communication skills
• Must be computer literate (Microsoft Word, Access, Power Point, Excel, and hotel software preferred)
• Ability to operate automated phone systems
• Ability to problem-solving skills; Strong guest services skills; Relies on experience and judgment to plan and accomplish goals
• Understand and comply with all company and departmental rules and regulations, policies and procedures
• Skill in maintaining effective working relationships with staff and guests
• Ability to read, write, and communicate verbally in English
• Ability to perform intermediate math
• Knowledge of appropriate union contracts
• Ability to multi-task

Qualifications

• High school diploma or equivalent
• Previous experience in a similar role preferred

Skills

• Customer service skills
• Computer literacy (Microsoft Office Suite, hotel software)
• Problem-solving skills
• Attention to detail

Benefits

• Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being
• Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position
• Paid time off is earned according to the local policy and increases with the length of employment

Pay

Starting Salary: $18.29

Schedule

Hours may vary based on shift and location.