Front Desk Representative

About the role

Under the supervision of the Clinic Manager, the Patient Services Representative (Front Desk) is responsible for scheduling and monitoring assigned physicians’ schedules to ensure full booking while adhering to the practice’s 20-minute wait time policy. The role requires 40 hours per week with flexibility to meet operational needs, but no more than five days per week. Computer proficiency and the ability to learn office software are required.

Responsibilities

• Check in patients and reschedule appointments as needed.
• Verify patient insurance by scanning required documentation.
• Explain office forms and policies to patients.
• Answer incoming calls and route documents via fax.
• Monitor and track patient wait times, ensuring compliance with the 20-minute policy.
• Call patients requiring hand-carried X-rays.
• Collect co-pays and direct patients to appropriate locations (imaging, therapy, hand center, etc.).
• Assist patients with special needs, including wheelchair support.
• Perform basic clerical duties and route documents internally and externally.
• Comply with HIPAA regulations and maintain strict patient confidentiality.

Requirements

• High school diploma or equivalent.
• Minimum typing speed of 40 words per minute.
• Proficiency with computers, scanners, and office equipment.
• Working knowledge of Microsoft Outlook and healthcare-related software.
• Strong telephone etiquette and customer service skills.
• Excellent verbal and written communication with patients, providers, and staff.
• Ability to multitask, prioritize, and work in a fast-paced, high-stress environment.
• Strong organizational, leadership, and team coordination abilities.
• Attention to detail and accuracy in documentation and recordkeeping.
• Experience assisting providers with patient care, procedures, and clinical documentation.

Physical Demands

• Requires sitting, walking, occasional stooping, reaching, and bending.
• Occasional lifting up to 30 pounds.
• Hearing must be within normal range for telephone and in-person communication.
• Manual dexterity sufficient to operate keyboards and office equipment.

Pre-employment Requirements

• Negative result on pre-employment drug screening.
• Ability to pass a background check.
• Legally authorized to work in the United States (E-Verify participation required).