Front Desk Registration - FT Days

Essential Responsibilities

• Follows opening and closing procedures.
• Adheres to policies for daily deposits and banking reconciliations.
• Greets all patients and visitors to DRA in a polite, prompt and helpful manner.
• Check in patients obtaining necessary demographic and insurance information necessary to accurately bill.
• Follows designed workflows of Cerner and DRA tools for front desk reception.
• Reviews all forms for accuracy, completion and signature according to policy prior to scanning.
• Collections all co-payments as required by policy.
• Answers the telephone, handles, and routes or assists callers following DRA phone procedures.
• Ability to communicate to referring physician offices interpretations of exams as needed.
• Schedules appointments verifying patient’s insurance eligibility, coverage, authorizations for scheduling exams utilizing HQ scheduling protocol and follows designed workflows of Cerner and DRA tools.
• Confirms patient’s daily appointments, informs patients of co-payment.

Education And Experience Requirements

• High school diploma or equivalent.
• Two (2+) or more years of medical office experience preferred.
• Prior experience with physician scheduling and familiar with insurance company guidelines.
• One year of college or specialized post-high school training in medical terminology and medical office procedures preferred.

Minimum Knowledge, Skills And Abilities

• Ability to exhibit a professional and positive attitude towards patient.
• Ability to act in respectful manner at all times especially during an environment of stressful, interruptive or busy periods.
• Must possess strong attention to detail and time management skills to participate in multiple tasks and projects simultaneously.

Working Conditions

• Manual: Some manual skills/motor coord & finger dexterity.
• Occupational: Little or no potential for occupational risk.
• Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force.
• Physical Environment: Generally pleasant working conditions.