Front Desk Receptionist (Weekend Shifts)

About the role

Walton Family Whole Health & Fitness, managed by HealthFitness, is seeking friendly, professional Front Desk Receptionists to join their team at their state-of-the-art facility in Bentonville, Arkansas.

Responsibilities

• Greet, check-in and assist customers.
• Provides program information, services, membership and ensures the highest possible level of customer service and participant satisfaction.
• Supports marketing/promotional campaigns to drive awareness and interest among the Walmart/Sam's Club associate community.
• Affords assistance with all front desk administrative duties, membership enrollment processes, check-in/check-out procedures, and tracking or record keeping.
• Demonstrates proficiency in navigating a member management system (ClubAutomation) including identifying and troubleshooting account errors.
• Efficiently responds to client and participant requests, comments, or concerns in a friendly and helpful manner and brings issues to timely and appropriate resolution.
• Maintains an up-to-date, specific knowledge on participant and facility policies as appropriate, including Emergency Action Responses.
• Edifies participants on policies and procedures.
• Maintains effective relationships with department teams and participates in internal programs and special events including regular staff meetings and trainings.
• Performs opening and/or closing duties.

Requirements

• Must be 18 years of age or have earned a High School Diploma or GED.
• One year of verifiable experience in a Customer Service or Hospitality role.
• Adult & pediatric CPR/AED/First Aid certification through American Red Cross, American Heart Association, or American Safety & Health Institute required prior to start date.
• Must be able to stand up to 50% of the time during a shift.
• Computer proficiency in MS Office including Word, Excel, and Outlook; and working knowledge of the member management system, databases, and tools.

Qualifications

• Must meet hiring requirements including but not limited to pre-employment drug test.

Skills

• Customer Service
• Front Desk Receptionist
• Marketing
• Administrative Duties
• Member Management System
• Emergency Response
• Policies and Procedures

Benefits

• Competitive Pay ($13 - $17/hour)

Pay

• Dependent on experience and qualifications.

Schedule

• Saturday Evening: 12:45 PM – 7:15 PM
• Sunday Morning: 6:45 AM – 1:15 PM
• Sunday Evening: 12:45 PM – 7:15 PM