Front Desk Receptionist - Urgent Care (Bilingual Chinese)

Department: Clinic Operations • Location: Los Angeles County, CA

About the role

We are seeking a highly motivated, full-time Front Desk professional fluent in Cantonese or Mandarin to assist our Los Angeles Urgent Care Centers. This role reports to the Office Manager and supports cross-coverage across multiple urgent care locations throughout Los Angeles.

Our values:

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

Responsibilities

• Greet people entering the office, answer questions, provide directions, and explain the check-in procedure.
• Manage a multiple-line phone system by addressing caller concerns, routing calls, and taking messages for healthcare providers.
• Provide basic and accurate information in-person, via telephone, and email.
• Maintain the reception area, keeping it clean and free of clutter.
• Submit treatment authorization requests.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Take telephone messages and provide feedback and answers to patient, physician, and pharmacy calls.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
• Other duties as required.

Requirements

• Fluency in Chinese (Mandarin or Cantonese) required.
• Prior experience in a medical front desk or healthcare administrative role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency with scheduling software and basic computer applications.
• Ability to multitask effectively in a fast-paced environment.
• Compassionate, patient-focused approach.
• Detail-oriented with strong organizational skills in a fast-paced environment.
• Good verbal and written communication skills.
• Ability to prioritize workload while remaining flexible.
• Highly motivated and able to work with multiple teams simultaneously.
• May be required to work overtime to meet tight deadlines.

Schedule

• Full-time position requiring 66–80 hours per biweekly pay period.
• Clinic hours: Monday–Friday 9:00 AM–9:00 PM, Saturday–Sunday 9:00 AM–5:00 PM.
• Expectation to work one weekend per pay period.
• Weekday shifts: 12 hours; weekend shifts: 8 hours.
• In-person work structure with daily onsite presence required.
• Cross-coverage required across all clinic locations:
  • 101 Wheeler Ave, Suite B, Arcadia, CA 91006
  • 18605 E. Gale Ave. #168, City of Industry, CA 91748
  • 120 W. Hellman Ave Suite 101, Monterey Park, CA 91754
  • 3564 Santa Anita Ave., Unit A, El Monte, CA 91731

Pay

National target pay range for this role is $21.00 – $24.00 per hour. Actual compensation will be determined based on geographic location, experience, and other job-related factors.