Front Desk Receptionist, Therapy Clinic

About the role

Join a team that puts patients first. You'll play a vital role in creating a welcoming, organized, and efficient experience for every individual who walks through our doors.

Responsibilities

• Manage therapy scheduling and registration, including gathering patient information, selecting appropriate clinicians, verifying insurance, and collecting copays.
• Handle reception duties such as greeting patients, managing calls, scheduling/rescheduling, directing visitors, and performing general office/secretarial tasks.
• Complete case‑management functions including obtaining authorizations, managing medical/legal information requests, processing evaluations, and supporting quality improvement activities.
• Support departmental operations by coordinating meetings, referrals, and communications; using office software effectively; assisting new staff; and performing additional assigned duties.

Requirements

• High school diploma or equivalent.
• Prior administrative or office coordination experience.
• Five years' experience in an outpatient or hospital setting preferred.
• Experience working with an interdisciplinary team with an emphasis on rehabilitation services.
• Case management skills and/or certification in case management preferred.
• Proficient computer and word processing skills.
• Knowledge of practice billing, coding, and reimbursement criteria for Rehabilitation Services.

Benefits

• Daily Pay
• Retirement savings account
• Employee referral incentive program
• State‑of‑the‑art equipment
• Supportive team approach

Pay

Daily Pay.

Schedule

Full‑time position.

Saint Joseph Health System’s values guide every decision. The system includes a 254‑bed acute‑care hospital at Mishawaka Medical Center, a 58‑bed acute‑care hospital at Plymouth Medical Center, and more than 85 providers in the Saint Joseph Physician Network.