Front Desk Receptionist - Part Time
Four Seasons · Boston, MA · 2 wk ago
On-siteCustomer Service$32.85/hrPart-time
Responsibilities
- Check in guest in an efficient and friendly manner, using guest name whenever possible.
- Assure that guest is assigned type of room requested and the correct rate is charged.
- Arrange for luggage to be delivered to guest room and issues correct keys to the guest.
- Check out guest at end of stay and ascertain guest satisfaction.
- Collect keys, posts late charges and presents bill upon check out.
- Settle bill accurately through credit card or cash transaction.
- Maintain a balanced bank assigned by the hotel.
- Email the guest regarding any late charges processed to their account after their check-out (when proper email is available).
- Make change, cashes checks, exchanges foreign currency.
- Reconcile all transactions at the close of each shift and to cash out.
- Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
- Able to work, weekends, nights and holidays.
Requirements
- High School Degree preferred.
- 2 Years in a front desk role or 2 years’ luxury customer service experience necessary.
- Requires reading, writing and oral proficiency in the English language.
Qualifications
- Passionate about hospitality.
- Enthusiastic about delivering exceptional service to our guests.
Skills
- Customer Service Skills
- Front Desk Experience
- Luxury Customer Service Experience
Benefits
- HOURLY RATE: $32.85
- MATCHED 401(k) Retirement Plan after 1 year
- COMPLIMENTARY and DISCOUNTED Employee Travel program after 1 year around the world
- COMPLIMENTARY daily Employee Meals
- DISCOUNTED Parking and Public Transportation
- COMPLIMENTARY Uniform Laundry
- Paid Sick Time Off