Front Desk Receptionist - Part Time

About the role

America's Best is part of National Vision, one of the largest optical retailers in the United States, with over 1,000 stores. Receptionists greet and welcome customers in a friendly manner as they arrive, keep organized patient records, help patient schedules flow smoothly, and provide prompt, courteous service on the phone or in person. They ensure high-quality customer service while following safety protocols and keep the reception area tidy and presentable.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Qualifications

• Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Education: High School Diploma or equivalent.

Skills

• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.

Benefits

• 401k retirement savings with company match and stock purchase plan
• Paid sick time
• Parental leave
• Employee eyewear discount
• College scholarship program
• Training programs available
• Access to educational courses
• Emphasis on internal promotions and career advancement

Pay

Competitive pay with bonus opportunities.

Schedule

Sundays off – the store is closed every Sunday.