Front Desk Receptionist - Part Time

America's Best is part of National Vision, one of the largest optical retailers in the United States, with over 1,000 stores. Each location combines eyewear and eye care into one experience at a single low price. At National Vision, we help make quality eye care and eyewear more affordable and accessible.

About the role

As the face of our stores, Receptionists greet and welcome customers in a friendly manner, keep organized patient records, and help patient schedules flow smoothly. The role provides prompt, courteous service to customers either on the phone or in person.

Responsibilities

• Ensure high quality customer service while following all safety protocols.
• Ensure a smooth flow of customers through the store.
• Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
• Process and understand managed care plans while obtaining document information from the insurance company as needed.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments, follow-up visits, and classes.
• File all patient records daily and pull patient files for the next day's appointments.
• Check order status and notify customers when orders are in or of any delays.
• Keep the reception area tidy and presentable with all necessary materials.
• Receive, sort, and distribute daily mail/deliveries and maintain inventory of office supplies.
• Participate in regularly scheduled mandatory communication meetings.

Requirements

• Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.
• High School Diploma or equivalent.

Benefits

• 401k retirement savings with company match and stock purchase plan.
• Paid sick time.
• Parental leave.
• Employee eyewear discount.
• College scholarship program.
• Training programs and access to educational courses.
• Emphasis on internal promotions and career advancement.