Front Desk Receptionist - Part Time

About the role

America's Best is part of National Vision, one of the largest optical retailers in the United States, with over 1,000 stores nationwide. Each location combines eyewear and eye care into a single experience at a low price. At National Vision, we believe everyone deserves to see their best to live their best, making quality eye care and eyewear more affordable and accessible. As the face of our stores, Receptionists greet and welcome customers, keep organized patient records, and help patient schedules flow smoothly. The role provides prompt, courteous service to customers both on the phone and in person. Every Sunday the stores are closed, so you’ll have Sundays off.

Responsibilities

• Ensure high-quality customer service while following all safety protocols.
• Ensure a smooth flow of customers through the store.
• Answer, screen, and forward incoming phone calls in accordance with National Vision protocol.
• Process and understand managed care plans while obtaining document information from insurance companies as needed.
• Provide customers with basic and accurate information.
• Schedule and confirm appointments, follow-up visits, and classes.
• File all patient records daily and pull patient files for the next day's appointments.
• Check order status and notify customers when orders are in or of any delays.
• Keep the reception area tidy and presentable with all necessary materials.
• Receive, sort, and distribute daily mail/deliveries and maintain inventory of office supplies.
• Participate in regularly scheduled mandatory communication meetings.

Qualifications

• Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
• 0–2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong customer service skills required.
• Strong organizational skills required.
• High School Diploma or equivalent.

Benefits

• 401(k) retirement savings with company match and stock purchase plan.
• Paid sick time.
• Parental leave.
• Employee eyewear discount.
• College scholarship program.
• Training programs available.
• Access to educational courses.
• Emphasis on internal promotions and career advancement.

Pay

Competitive pay and bonus opportunities.

Schedule

Stores are closed every Sunday; Sundays off.