Front Desk Receptionist/Customer Service Rep

About the role

Muscle Foods USA, a Division of EURPAC SERVICE, INC., is currently seeking a Front Desk Receptionist/ Customer Service Representative to join our team in Virginia Beach, Virginia. This position serves both as a Customer Service Representative and a front desk receptionist.

Responsibilities

• Answering Incoming Phone Calls, Sorting Mail & Daily deliveries
• Greeting and screening visitors
• Import and finalizing orders
• Return authorizations for defective or wrong shipments
• Product issues: pricing, availability, UPCs, case packs
• Communication with VP’s, Customer buying teams, store personnel & sales reps, via email or phone
• Resolve issues with orders once the order has been processed and forwarded
• Document and retain any communication regarding a given issue
• Misc. team duties; filing, phone back up
• Special projects and other tasks that may be assigned as needed

Qualifications

• Basic knowledge of Excel and Outlook
• Comfortable learning new systems to perform daily functions
• Good attendance
• Positive attitude and ability to work well with others
• A sense of urgency and ability to prioritize
• The ability to multitask in a fast-paced environment
• Good organizational skills

Benefits

• Medical, dental and life insurance coverage after 60 days of employment
• 401(k) with an employer match after one year of service
• Employee Stock Ownership Plan after one year of service
• Paid holidays and generous paid time off
• At Cost Employee Purchase Program
• College Scholarship opportunities for employees’ dependents
• Career opportunities with a growing company
• And more!