Front Desk Receptionist -BILINGUAL SPANISH

About the role

Location: 22659 Highway 59 North, Suite 100, Kingwood, TX 77339. Travel required to Gramercy location twice a week with doctor.

Looking for a strong candidate that can contribute to the organization by overseeing the various tasks of the front desk. The Receptionist will assist patients in-person and over-the-phone with checking-in and out, scheduling appointments, verifying insurance, processing payments, handling copays, and other tasks while providing exemplary customer service.

Responsibilities

• Provide superior patient care services, treating all patients and guests with compassion and respect.
• Greets all patients and guests with a smile and helpful manner.
• Communicates effectively with others including but not limited to patients, guests, colleagues and physicians.
• Provide patients with necessary instructions or directions.
• Process patient documentation and update patient demographics with accuracy.
• Triage incoming calls promptly and in a pleasant manner.
• Review all phone messages and return calls timely and/or direct messages to appropriate person.
• Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.
• Close-out daily batches promptly and with accuracy.
• Maintains a clean and organized waiting room and work area.
• Travel may be required to surrounding HEA offices to provide front desk coverage when needed.
• Must meet and adhere to HEAs policies and procedures, uphold to the highest ethical principles and patient confidentiality.
• Complies with all State and Federal regulations.
• Other duties as assigned based on business operational needs.

Requirements

• High School Diploma or equivalent
• No certifications or licenses required
• One (1) year office experience; two (2) years medical office experience preferred
• Bilingual Spanish required
• Previous ophthalmology experience a plus

Benefits

• Continuing Education including JCAHPO & ABO
• Holidays & Paid Time Off
• Bereavement Leave
• Superior Benefits Package: Medical, Dental, 401(K), Free Life Insurance & LTD, Eye Care Benefits & Optical Discounts