Front Desk Receptionist- Bel Air, MD.

At Anne Arundel Dermatology, we provide exceptional care—to our patients and to each other. Founded over 50 years ago, we deliver the highest quality and full-spectrum medical, surgical, and esthetic skin care services. With 250+ clinicians and 110+ locations across 7 states, we’re thriving, growing, and seeking talented individuals to join our team.

Why join us? We’re committed to continual training and education, staying at the forefront of dermatology with ongoing research, emerging treatments, and new medications. This role offers intensive hands-on training and long-term career growth opportunities. The position is primarily based in Bel Air but may require travel to Havre De Grace as needed.

About the role

We’re seeking a professional, bright, and enthusiastic individual with excellent people and communication skills. You’ll play a vital role in the efficient operation of our practice while shaping the patient experience through friendly, attentive interactions. This position involves coordinating patient flow, assisting with payments, managing billing and insurance, scheduling appointments, maintaining patient charts, and other administrative tasks.

Responsibilities

• Greet each patient in a pleasant and professional manner.
• Screen calls, schedule appointments, and manage referrals.
• Take accurate and concise phone messages.
• Enter complete patient demographics when making appointments.
• Evaluate chart data to verify all information has been received, completed, and signed.
• Check in and check out patients.
• Track patients in the reception area and communicate with them as needed.
• Proactively collect patient payments.
• Update product inventory weekly and fulfill inventory orders.
• Run end-of-day reports and balance payment totals.
• Distribute incoming reports and correspondence into patient charts.
• Ensure all phone messages, faxes, and interdepartmental mail are addressed immediately.
• Assist other staff as needed.
• Perform other duties as assigned by management.

Requirements

• High school diploma or GED (required).
• 1–3 years of recent experience as a Medical Receptionist in a clinical or surgical setting (preferred).
• Previous experience in dermatology (preferred).

Skills

• Excellent customer service and communication skills.
• Knowledge of HIPAA standards.
• Ability to manage multiple tasks simultaneously in a fast-paced environment.
• Strong organizational and time management skills.
• Detail-oriented with the ability to function well under pressure.
• Working knowledge of multi-line phone systems and standard office equipment (computer, fax, copier, scanner, etc.).
• Intermediate computer skills and experience with EMR systems.
• Fluency in English.
• Ability to sort and file materials alphabetically or numerically.
• Willingness to travel to and provide coverage for other local offices as needed.

Physical Requirements

• Sitting, some standing, stooping, and reaching.
• Manual dexterity sufficient to operate a keyboard.
• Correctable vision to 20/20 and hearing within a normal range for telephone contacts.
• Ability to lift and carry up to 30 pounds.

Pay

$17–21/hour, depending on experience.

Benefits

Full-time employees (defined as regularly working at least 30 hours per week) are eligible for the following benefits:

• Medical, dental, and vision insurance (effective the 1st of the month after start date).
• Short-term and long-term disability, voluntary life (employee, spouse, and child), critical illness, and hospital indemnity (effective the 1st of the month following hire date).
• Company-provided basic life/AD&D insurance.
• Paid time off and paid holidays.
• Retirement savings account.
• Employee discount on cosmetic services and products.