Front Desk / Receptionist

About Greenleaf Pet Resort And Digs Dog Care Greenleaf Pet Resort is a Digs Dog Care location. You may know us locally as Greenleaf, and Digs is our parent company. When you see “Digs” in this posting, it means us. You get a close-knit local team backed by the support and benefits of a national company. Digs is a premium dog care company offering Daycare, Overnight Stays, Grooming, Training and more across multiple locations nationwide. We’re built on a simple belief: every pup deserves to feel safe, loved, and at home, and every team member plays a real role in making that happen. Our shared ownership program means employees don’t just work here, they have a stake in it.

About the Role

As our Front Desk Receptionist, you’re the first face clients see and the first voice they hear. You’ll check dogs in and out, book daycare, boarding, grooming, and training, answer calls, give facility tours, and help pet parents feel good about leaving their dog with us. You’ll join a friendly front desk team and report to our Front Desk Supervisor.

Responsibilities

• Greet clients and their dogs with a warm, welcoming attitude
• Answer phones promptly and follow up on calls and messages
• Book and update reservations, cancellations, and grooming and training appointments
• Set up new client profiles and enter vaccination records
• Check pets in and out, accurately recording medications, belongings, and activities
• Process payments and handle cash accurately
• Give facility tours and help clients choose the right services
• Keep clients and your supervisor informed about any concerns with their pets
• Complete the daily front desk checklist
• Pitch in with other duties as needed

Qualifications

• High school diploma or equivalent
• Customer service or front desk experience is a plus but not required. We’ll train you.
• Comfortable using a computer and booking software
• Basic math skills for handling payments
• A friendly, confident phone presence, even on tough calls
• Organized, dependable, and calm under pressure
• Takes initiative and works well as part of a team
• A genuine love of dogs
• Able to sit or stand for long periods and lift up to 50 lbs
• Comfortable in a moderately noisy setting (yes, there’s barking!)

Benefits

• Dental and vision benefits kick in shortly after your start date
• Medical benefits available the first of the month after you start (for full-time teammates)
• 401(k) with up to 4% company match after 90 days
• After one year, eligibility to join the DigIn Shared Ownership Program
• Discounted DayPlay as an extra perk

Pay

The pay range for this role is $18 - $20 per hour (Greenleaf Millstone)