Front Desk/Receptionist

About the role

Located at 2690 Port Industrial Drive, Jacksonville, FL 32226, Closet Factory Jacksonville is a locally owned manufacturer of custom storage solutions. As the Front Desk Receptionist / Customer Experience Coordinator, you will be the first point of contact for customers, ensuring a positive experience from the initial call through project completion.

Responsibilities

• Greeting customers and visitors with warmth and professionalism
• Answering and directing incoming phone calls
• Responding promptly to emails and customer inquiries
• Scheduling free in-home design consultations
• Coordinating appointments and calendars for the design team
• Supporting customers throughout every stage of their project
• Working closely with designers, installers, and production staff to ensure projects stay on schedule
• Resolving customer questions and concerns with professionalism and empathy
• Maintaining accurate customer records and project information
• Assisting with administrative and office support tasks
• Helping create a welcoming, organized, and efficient office environment

Qualifications / Skills

• Friendly, positive, and professional demeanor
• Highly organized with exceptional attention to detail
• Able to multitask without sacrificing accuracy
• Comfortable working in a fast‑paced office where priorities can change
• Excellent communicator, both verbally and in writing
• Dependable team player who enjoys collaborating
• Resourceful and proactive when solving problems
• Comfortable learning new software and systems
• Proficient with Microsoft Word, Excel, Outlook, and general computer applications
• Previous experience in customer service, reception, scheduling, office administration, or project coordination is preferred but not required

Benefits

• Stable, full‑time, year‑round employment
• Family‑owned local business with a national brand behind us
• Supportive and collaborative team environment
• Opportunities to learn and grow professionally
• Casual, respectful workplace culture
• Make a meaningful impact on customers’ experience every day

Schedule

Full‑time, Monday‑Thursday and Saturday, 8:00 AM – 5:00 PM