Front Desk/Receptionist

Benefits

• 401(k) plan
• Competitive salary
• Employee discounts

Responsibilities

• Deliver the BODYROK Service Promise
• Contribute to running a clean, friendly, and well-maintained studio
• Execute the team member basics of being on time and complying with the dress code
• Absorb and respond to inquiries from members and guests in person and over email
• Maintain cleanliness and orderliness of the studio by managing bathrooms, changing rooms, towels/laundry, and trash
• Initiate tasks and perform duties without direction or micromanagement
• Monitor incoming emails and ensure proper check-in procedures are followed
• Create new business internally through member promotions, referrals, and inquiries
• Promote specials to current and future guests
• Reach out to existing and potential members via email for sales opportunities
• Reconcile and report all incoming and outgoing transitions
• Successfully attain personal sales revenue targets
• Handle member service issues including change of address, electronic funds setup or change, and questions regarding billings and payments
• Update Supply Request Log and Maintenance Log (depending on the issue)
• Sell merchandise
• Keep the front desk area and entryway clutter-free, orderly, and clean
• Perform general cleaning duties to include hourly bathroom room and studio checks
• Follow up with members who have enrolled to ensure we are exceeding expectations
• Provide the highest level of customer service possible when communicating and interacting with guests

Qualifications

• 1-2 years of customer service or sales experience preferred
• 1-2 years MindBody software experience preferred
• Competitive drive to succeed in commission sales and performance based culture
• Excellent customer service skills
• Knowledge of sales practices and techniques
• Independent, self-starter with strong organizational skills
• Basic computer skills
• Strong communication skills in both oral and written
• Organized and detail-oriented
• Friendly, warm, compassionate, and welcoming personality
• Easy to talk to and comfortable around new people
• Must be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays)

Physical Requirements

• Sometimes sit, walk, kneel, and reach with hands and arms
• Exposure to moving mechanical parts
• Noise level in the studio environment is loud

Work Environment

• Exposure to moving mechanical parts
• Noise level in the studio environment is loud