Front Desk/Receptionist

About the Role

BODYROK offers high-intensity, low-impact Pilates workouts that tone, sculpt, and redefine your body and mind in just 45 minutes! We are a rapidly growing company looking for like-minded fitness enthusiasts committed to our mission of helping people—team members and members alike—become the best version of themselves. As a Studio Advisor, you’ll provide customer service support to studio members and guests, support instructors in creating a positive environment, and generate revenue by developing relationships with potential, new, and existing members to increase membership enrollment and package purchases.

Your earning potential via commission is unlimited and depends on your personal drive and willingness to succeed. This is an hourly position with a base rate plus additional compensation for each sale completed—no limits or thresholds.

Responsibilities

• Deliver the BODYROK Service Promise and contribute to a clean, friendly, and well-maintained studio.
• Assist members and guests in person and via email, ensuring proper check-in procedures are followed.
• Maintain studio cleanliness, including bathrooms, changing rooms, towels/laundry, and trash.
• Initiate tasks and perform duties independently without micromanagement.
• Monitor incoming emails and ensure compliance with check-in procedures.
• Greet all incoming members and guests, thank them upon exit, and ensure compliance with check-in procedures.
• Generate new business through member promotions, referrals, and inquiries.
• Promote specials to current and future guests and reach out to existing/potential members for sales opportunities.
• Reconcile and report all incoming and outgoing transactions, attaining personal sales revenue targets.
• Conduct studio tours for potential members, connecting them to facilities, equipment, and services.
• Handle member service issues, including billing inquiries, address changes, and electronic funds setup.
• Update Supply Request Log and Maintenance Log as needed.
• Promote and sell merchandise while keeping the front desk and entryway clutter-free.
• Perform general cleaning duties, including hourly bathroom and studio checks.
• Follow up with enrolled members to ensure expectations are exceeded.
• Provide the highest level of customer service in all interactions.

Requirements

• 1-2 years of customer service or sales experience preferred.
• 1-2 years of MindBody software experience preferred.
• Competitive drive to succeed in commission sales and performance-based culture.
• Excellent customer service and communication skills (oral and written).
• Knowledge of sales practices and techniques.
• Independent, self-starter with strong organizational skills.
• Basic computer skills.
• Friendly, warm, compassionate, and welcoming personality.
• Comfortable interacting with new people and making them feel welcome.
• Available to work at least 2 weekend days per month (e.g., 1 Saturday and 1 Sunday, 2 Saturdays, or 2 Sundays).

Qualifications

• High School Diploma or GED required.

Physical Requirements

• Occasionally sits, walks, kneels, and reaches with hands and arms.
• Ability to lift and/or move up to 25 lbs.

Work Environment

• Regularly exposed to moving mechanical parts.
• Noise level in the studio environment is loud.

Benefits

• 401(k)
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development