Front Desk Reception - Ortho Clinic - FT (40 Hours) - Days

About the Role

Works under the direction of the administrative office lead and clinic manager. Responsible for pleasant and effective communication with the public as well as assisting with timely and efficient scheduling of patient appointments. Accurate and efficient data/demographic information entry into software programs utilized by the office and hospital. Responsible for collecting co-pays and other patient payments made in the office. Ensures and assists with efficient patient flow throughout the clinic day.

Responsibilities

• Performs administrative duties, including but not limited to:
  • Collecting co-payments and other professional fees
  • Scheduling patients’ appointments
  • Obtaining prior authorizations
  • Requesting and sending medical records as needed
  • Making phone calls to confirm existing appointments
  • Attempting to obtain payment and recording such actions
• Answers phone calls to schedule appointments, admit patients into practice management software, and verify current billing and demographic information at each visit
• Takes messages or refers incoming telephone calls to the appropriate administrative or clinical staff member for processing
• Assists in scanning duties, including scanning documents into charts as needed
• Requests medical records for new clients as needed
• Readies electronic charts for appointments
• Maintains cleanliness of the waiting room and straightens as necessary throughout the clinic day
• Assists in keeping clinical office inventory and notifies supervisor when supplies need to be ordered
• Maintains inventory of necessary office supplies
• Handles cash, credit, or check transactions with patients; issues receipts and change; processes payments using calculators and cash registers
• Actively engages in quality improvement activities
• Performs other duties as assigned by the physician, midlevel provider, or administrative lead office manager

Requirements

Minimum Requirements

• High school diploma or GED
• Clearance of all background checks

Preferred Requirements

• 1+ years of customer service and/or healthcare experience
• Ability to speak multiple languages

Skills & Competencies

• Self-disciplined and self-motivated to complete required job duties in a timely and accurate manner to ensure efficient clinical flow
• Preference for performing services that benefit and help people
• Strong social and verbal ability to understand directions and communicate effectively with physicians, patients, families, co-workers, and hospital staff
• Ability to deal tactfully and effectively with patients and their families
• Ability to accurately handle money and count change back to patients

Physical Requirements

• Perceive the nature of sounds by ear and express or exchange ideas by means of spoken word
• Perceive characteristics of objects through the eyes
• Extend arms and hands in any direction, seize, hold, grasp, turn, or otherwise work with hands
• Pick, pinch, or otherwise work with fingers
• Perceive attributes of objects or materials such as size, shape, temperature, or texture
• Stoop, kneel, crouch, and crawl
• Lift a maximum of 25 pounds with frequent lifting, carrying, pushing, and pulling of objects weighing up to 10 pounds
• Continuous walking and standing
• Ability to identify, match, and distinguish colors