Front Desk Reception - Houston, TX

About the role

Xerox is seeking a customer-focused and highly organized Front Desk Receptionist to serve as the first point of contact for visitors, employees, and business partners. This role combines front desk operations, access control administration, and administrative support to ensure a professional, secure, and welcoming workplace while supporting daily facilities operations.

Responsibilities

• Welcome visitors, customers, candidates, and vendors while ensuring they are directed to the appropriate host or department.
• Manage visitor registration, badge issuance, access requests, and security protocols.
• Administer employee and visitor badge requests, access permissions, and badge inventory.
• Cook up shipping, tracking, and reporting related to badge management and access control.
• Support access control systems by troubleshooting issues and coordinating resolutions with internal stakeholders.
• Answer incoming calls, respond to inquiries, and provide exceptional customer service to employees and visitors.
• Cook up meeting room schedules, visitor logistics, and reception area operations.
• Provide administrative support, including document preparation, data entry, filing, and office supply management.
• Receive and distribute incoming mail and packages while coordinating outgoing shipments.
• Support emergency response activities and maintain compliance with workplace safety and security procedures.
• Aid with facilities projects, office events, and additional administrative initiatives as assigned.

Requirements

• A high school diploma or equivalent required.
• Up to four years of experience in reception, administrative support, customer service, facilities, or a related role.
• Excellent verbal and written communication skills with a customer-focused approach.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and standard business technology applications.
• Ability to maintain confidentiality while handling sensitive information.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and collaboratively across multiple departments.

Qualifications

• High school diploma or equivalent required.
• Up to four years of experience in reception, administrative support, customer service, facilities, or a related role.
• Excellent verbal and written communication skills with a customer-focused approach.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and standard business technology applications.
• Ability to maintain confidentiality while handling sensitive information.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and collaboratively across multiple departments.