Front Desk Patient Coordinator

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Free food & snacks
• Health insurance
• Vision insurance

Requirements

• Strong oral and written English skills
• High school diploma
• Be a US citizen or be authorized to work in the United States
• Detail oriented
• Customer focused
• Able to cope well with fast-paced environments

Desired

• Bilingual (Spanish) highly preferred

Duties

• Greet patients
• Register new patients according to established office protocols
• Aid patients in completing all necessary forms and documentation
• Verify and update patient information
• Inform patients of dental office procedures and policy
• Moves patients through appointments as scheduled
• Enters all relevant patient information into data system
• Maintains and manages patient records in compliance with privacy and security regulations
• Maintains and manages leads and schedules consultations
• Answers and manages incoming calls
• Complies to requests for information
• Schedules patient appointments
• Confirms upcoming appointments and recalls according to office protocol
• Arranges patient charts for next day appointments
• Fills in cancellations and no-shows
• Organizes referrals to other medical specialists
• Dispatches lab work appropriately
• Collects and receipts payments from patients at time of treatment
• Informs patients of financial treatment plan options
• Arranges payment schedule with patients
• Arranges supporting documents for insurance claims
• Sorts and distributes incoming and outgoing postal mail
• Updates patient education materials
• Maintains a professional reception area
• Safeguards patient privacy and confidentiality
• Participates in off-site health fairs and other company sponsored events
• Performs other clerical/office duties as assigned