Front Desk Part Time Night Shift

Classification: Non-Exempt (Eligible for Overtime)
Pay: $17.50 – $18.79/hour,p>

Schedule: Part-Time | Night Shift (10:00 p.m. – 6:00 a.m.) | Rotating weekends

About the role

Touchmark on West Prospect is Appleton's leading full-service senior living community, dedicated to enriching the lives of residents and their families through exceptional hospitality, service, and care. We are seeking a dependable, professional, and customer-focused Front Desk Receptionist to join our overnight team. As our Night Shift Front Desk Receptionist, you'll provide a warm, welcoming presence while helping ensure the safety, security, and comfort of our residents and community. Whether answering a resident's question, greeting a late-night visitor, or responding to an overnight need, you'll play an important role in creating peace of mind for everyone who calls Touchmark home.

Responsibilities

• Welcome residents, families, guests, and vendors with professionalism and hospitality
• Answer and direct incoming telephone calls promptly and courteously
• Respond to resident questions and coordinate service requests
• Monitor emergency call systems and respond appropriately
• Perform overnight security rounds, perimeter door checks, and monitor building access
• Assist with mail, packages, and other overnight administrative duties
• Maintain a clean, organized, and welcoming front desk area
• Support residents and team members while helping ensure a safe and secure community throughout the overnight hours

Requirements

• High school diploma or equivalent
• Receptionist, hospitality, customer service, or administrative experience preferred
• Outstanding customer service and communication skills
• Professional, friendly, and dependable demeanor
• Ability to multitask and remain calm in a fast-paced environment
• Basic proficiency with Microsoft Office and standard office equipment
• Ability to maintain confidentiality and exercise good judgment
• Availability to work overnight shifts and a rotating weekend schedule

Benefits

• Competitive pay plus a $1.00/hour Night Shift differential
• On-demand pay to access your earnings as you earn them
• Affordable on-site meals
• 401(k) with company match
• Paid holidays, including double-time pay when you work a holiday
• Tuition reimbursement and scholarship opportunities
• Paid time off
• Retirement plan