Front Desk Part Time

Job Overview

As a Front Desk Associate, you’ll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms.

Responsibilities

• Minimum one year of front desk experience, preferably in a residential building
• Familiarity with fire alarm panels
• Basic knowledge of shutting off water to the fire system
• Basic understanding of shutting off water to individual units
• Bilingual (English/Spanish) preferred
• Strong situational awareness, including monitoring cameras and following established protocols for deliveries (checking vendors in, confirming parking location, and ensuring vehicles are parked in authorized areas before service is allowed)
• Able to remain professional and firm when enforcing building policies
• Limited cellphone use while assigned to the front desk
• Computer literacy, including the ability to prepare incident reports using a web browser or Microsoft Word
• Basic Excel knowledge, such as opening files and searching for information
• Dependable and flexible, including the ability to remain on duty if relief is delayed until a replacement arrives
• Dress code is all black until uniforms are purchased by the building
• Stand each time a person comes to the desk

Qualifications

• High school diploma or equivalency preferred
• College level courses in business or hospitality preferred
• Two (2) to three (3) years of business experience preferred
• Computer literacy: command of information system hardware/software is preferred
• Effective written and verbal communication skills
• Multiple language fluency is desirable
• Strong customer service, communication and interpersonal skills required

Physical Requirements

• Ability to lift 30 – 50 lbs
• Work in an upright standing or sitting position for long periods of time
• Handle, finger, grasp and lift objects and packages
• Reach with hands and arms
• Communicate, receive, and exchange ideas and information by means of the spoken and written word
• Complete all required forms
• Ability to work extended hours and weekends based on project requirements
• Ability to respond to emergencies in a timely manner

What We Offer

• Full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision
• Time off benefits, paid holidays, and a 401k with company match
• Occasional travel may be required to attend training and other company functions

Pay & Schedule

• Saturday: 7am to 3pm
• Sunday: 7am to 3pm
• Monday: 3pm to 11pm

Benefits

• Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates.
• Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.
• Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.