Front Desk / Parent Coordinator

Part-Time | $20.00/hour | Monday–Friday, 2:00–7:00 PM

About the Role

The Front Desk/Parent Coordinator is the first point of contact for members, parents, and visitors at the club. This role manages check-in/check-out, communicates with families, and keeps front-office operations running smoothly.

Qualifications

Minimum Qualifications

• High school diploma or GED
• Must be 18 or older
• Strong communication and customer service skills
• Comfortable with basic computer use (attendance systems, email)
• Ability to pass background check, CPR/First Aid certification (or willingness to obtain)

Preferred Qualifications

• Experience in front-desk, office, or customer service roles
• Experience working with kids or families
• Bilingual abilities

Responsibilities

• Greet and check in/out members and visitors
• Answer phones, respond to parent questions and concerns
• Maintain accurate daily attendance and sign-in records
• Communicate important updates to parents (pickup times, closures, etc.)
• Support site staff with administrative tasks as needed
• Keep front desk area organized and welcoming

Skills

• Friendly and professional communication
• Strong attention to detail
• Multitasking
• Comfort interacting with parents and families daily