Front Desk - Overnight shift

About the role

The Front Desk supervisor is responsible for providing professional and competent customer service to residents and guests, overseeing the Front of House operations, and ensuring the safety and security of the building.

Responsibilities

• Oversees the daily operation of the Front Desk, loading dock, package room, and Roving Safety Agents.
• Ensures life safety systems are operational and functioning.
• Enforces resident guest and intrusion deterrent policies.
• Manages resident relationships to enhance retention and customer service.
• Schedules staff to meet the building's needs, avoiding unnecessary overtime.
• Approves departmental schedules and conducts inspections.
• Supervises and oversees the work of shift supervisors.
• Writes reports of daily activities and irregularities.
• Performs regular rounds to ensure safety procedures are followed.

Requirements

• Experience in the hospitality industry.
• Organizational skills.
• Excellent interpersonal and communication skills.
• High school diploma preferred with an AA or BA degree in Hospitality, Property Management, or a related field.
• One year related Front Desk Supervisor experience or three years of Front Desk Agent experience with supervisory capabilities.
• Strong managerial background.
• Proficient in Microsoft Office applications.
• Bilingual in Spanish and English (may be required).

Qualifications

• Ability to set and adhere to high standards of performance.
• Ability to respond to phone calls and correspondence professionally.
• Ability to encourage staff to behave professionally and comply with safety standards.
• Ability to update and upload documents accurately into management systems.
• Ability to process violations and work orders regularly.
• Ability to perform regular rounds to ensure safety procedures are followed.

Skills

• Microsoft Office proficiency.
• Bilingual in Spanish and English (may be required).

Benefits

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

Details TBA based on property needs.

Schedule

Full-time overnight shift - 10pm-6:30am. Shifts may vary to accommodate property needs.

Contact Information

Please note this job description is not comprehensive and duties, responsibilities, and activities may change. For more information, please contact [Contact Information].