Front Desk Nights Weekends Part Time

Chestnut Hill is part of Volunteers of America National Services, the housing and healthcare affiliate of the Volunteers of America parent organization.

About the role

This position ensures the safety and security of the building and its residents by following building policy and procedures. The Front Desk controls access to the Chestnut Hill facility, maintains the daily facility schedule, and provides 24-hour protection of residents' safety and security by monitoring the facility and grounds.

Responsibilities

• Represent Volunteers of America/National Housing Corporation professionally to clients and visitors through face-to-face interaction, phone calls, and digital media.
• Answer incoming customer phone calls and take appropriate action for each call.
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Commit to customer satisfaction and make quick, accurate decisions.
• Input data into the company computer platform to keep customer records updated.
• Monitor traffic through the lobby and ensure all guests check in and out, showing proper identification and following building rules.
• Be alert at all times and log any occurrences during shift.
• Follow all procedures in the desk manual.
• Report any hazardous conditions or emergency situations to management, follow safety precautions, and log in the book.
• Responsible for desk coverage until replacement arrives.
• Attend all required meetings.
• Communicate effectively with residents and staff members.
• Assist clients with problems by listening, providing feedback, and making referrals to appropriate in-house staff.
• Promote the program grievance procedure as a preferred response to problems.
• Strategize with co-workers on how to most effectively respond to clients.
• Provide backup assistance and support to staff when dealing with emotionally charged situations.
• Provide 24-hour continuous monitoring of the facility and grounds, which may include security rounds each shift.
• Perform other duties as assigned.

Requirements

• High School Degree or GED.
• Valid driver’s license and insurability under agency insurance policy.
• Adult CPR and standard first aid certificates.
• Pass background screening (drug, employment history, and criminal).

Preferred Skills

• Experience answering phones and taking messages.
• Strong written, verbal, and interpersonal communication skills, organizational skills.
• Ability to work well in a team context.
• Ability to handle confidential and sensitive information appropriately.
• Excellent attendance record.
• Excellent customer service, multitasking, and detail-oriented skills.
• Ability to follow directions and all procedures in the front desk manual.
• Knowledge of emergency evacuation procedures and crisis communication plan.
• Cultural sensitivity and willingness to work with people of diverse ethnic backgrounds, sexual orientations, and people with HIV/AIDS.
• Ability to communicate effectively both orally and in writing.
• Ability to remain calm and productive in crisis and confrontational situations.
• Basic math and analytic skills.
• Understanding of homeless and disabled individuals and their specific needs.

Benefits

• Medical, Dental & Vision Insurance.
• National Pension Plan (fully vested in 5 years).
• Paid Time Off + Personal Days.
• Life Insurance & Short-Term Disability.
• Employee Assistance Program.
• Wellness incentives (earn up to $350).
• Early pay access (up to 50% of earnings).
• Referral bonuses & scholarship opportunities.

Pay

$16 per hour based on experience.

Schedule

Saturdays and Sundays, 11 pm to 7 am.