Front Desk Monitor, Markus Gardens SP-SRO (FT)

About the role

Reports to the Program Director at Markus Gardens SP-SRO in Queens (Jamaica). Schedule: Mondays through Fridays, 7:00 am–3:00 pm.

Responsibilities

• Monitor the entry and egress of building residents and guests.
• Take telephone messages for residents and staff.
• Distribute resident mail.
• Provide the first line of defense in emergencies (e.g., contacting management or emergency services, assisting with crisis intervention and building evacuations).
• Conduct building rounds throughout the shift.
• Accurately record resident events, incidents, and building walkthrough observations in the Front Desk Logbook.
• Monitor and document client self-administration of medication according to program policy and procedures.
• Report incidents or behavioral changes in residents to on-call staff.
• Assist with the client cooperative meal plan as applicable.
• Attend training as requested by supervisory staff.
• Provide front desk coverage at other ACMH residential locations as assigned based on program needs.
• Maintain a calm, respectful, and professional demeanor when interacting with residents, staff, and visitors.
• Perform other duties as assigned by the supervisor.

Requirements

• High school diploma.
• Ability to work with people and take responsibility to carry out the duties of the position.
• Willingness to cover front desk shifts at multiple ACMH residential locations as needed.

Pay

$43,680 plus generous benefits.