Front Desk Monitor - Full Time

The Front Desk Monitor

The YWCA Greater Harrisburg has an immediate need for a full time Front Desk Monitor.

Serves as the first point of contact for the emergency shelter and plays a critical role in maintaining a safe, welcoming, and supportive environment. This position is responsible for:

• Monitoring reception areas
• Greeting and assisting visitors
• Directing individuals to appropriate staff or resources
• Operating a multi-line phone system, managing general inquiries as well as domestic violence and sexual assault hotline calls
• Monitoring and operating security systems—including cameras and controlled-access doors—to help ensure the safety and security of residents, staff, and visitors.

Position Details

• Schedule: Monday - Friday 4pm-12am
• Pay: $15.00/hr.

Requirements

• 2 years of related experience.
• Minimum High School Diploma or GED.
• Valid driver’s license.
• FBI, Child Abuse, and State Police Clearances or ability to obtain.

Qualifications

• Professional attitude and demeanor
• Respect, accountability, and inclusivity
• Demonstrated de-escalation and problem-solving skills to assist staff in handling a variety of situations.
• Ability to respond calmly and professionally to crisis calls and/or walk-ins.
• Self-determination, motivation, and initiative
• Ability to apply basic skills for effective written and verbal communication
• Effective computer skills with proficiency in Microsoft Office Suite
• Bilingual ability.

Benefits

Why You'll Love Working With Us – Check Out Our Awesome Benefits!

• Comprehensive Health Coverage – Medical, dental, and vision plans to keep you healthy
• Employee Assistance Program (EAP) – Because your well-being matters
• Life Insurance – Peace of mind for you and your loved ones
• Short & Long-Term Disability – We've got your back when life takes an unexpected turn
• Pension Retirement Plan – Start earning a pension after just two short years of service
• 403(b) Retirement Plan – Begin contributing on day one to secure your financial future
• Generous Paid Time Off – Recharge with paid time off days and sick days
• 11 Paid Holidays – Extra time to relax, celebrate, and enjoy what matters most