Front Desk Monitor, 74 Avenue A (PT)

About the Role

The Front Desk Monitor is responsible for monitoring the entry and egress of building residents and guests, providing first-line emergency response, and maintaining a professional demeanor when interacting with residents, staff, and visitors. This position reports to the Program Director and is located in Queens Village, Queens.

Responsibilities

• Monitors the entry and egress of building residents and guests.
• Takes telephone messages for residents and staff.
• Distributes resident mail.
• Provides first-line emergency response, including calling management, fire department, and assisting with crisis intervention and building evacuation.
6li>Conducts building rounds throughout the shift.
• Accurately records resident events, incidents, and building walkthrough observations in the Front Desk Logbook.
• Monitors and documents client self-administration of medication according to program policy and procedures.
• Reports incidents or behavioral changes in residents to on-call staff.
• Assists with client cooperative meal plan as applicable.
• Attends training as requested by supervisory staff.
• Provides front desk coverage at other ACMH residential locations as assigned.
• Maintains a calm, respectful, and professional demeanor when interacting with residents, staff members, and visitors.

Schedule

Sundays (7:00am-3:00pm) and Wednesdays & Thursdays (3:00pm-11:00pm) or Fridays, Saturdays & Sundays (3:00pm-11:00pm)

Requirements

• High school diploma.
• Ability to work with people and take responsibility for carrying out the duties of the position.
• Willingness to cover front desk shifts at multiple ACMH residential locations as needed.

Pay

Part-Time Hourly Salary: $21.00

About ACMH

ACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an intentional culture of equity at individual, interpersonal, and institutional levels. For more information, visit our website: www.acmhnyc.org

Please include a resume, cover letter, and contact information for 3 professional references with your application.