Front Desk (Monday-Friday, 8am-5pm)

Job Responsibilities

• Welcome each member and handle all member interactions with the highest level of hospitality and professionalism.
• Demonstrate a commitment to quality, delivering uncompromised service and outcomes.
• Accommodate special requests for member support whenever possible and help to promptly resolve member questions.
• Affiliate with assigned projects and special provider or patient requests.
• Affiliate with the member check-in process, including a basic understanding of benefit eligibility files, check-in technology, and overall clinic workflows within the context of care delivery.
• Process transactions required to begin or complete the visit.
• Demonstrate an in-depth knowledge of employer-sponsored health insurance, including copays, co-insurance, and related benefit specific requirements, in order to support members.
• Engage with members by answering calls, scheduling appointments, responding to emails, and following up with member needs.
• Collaborate with providers and staff members to deliver an exceptional seamless patient-centered care experience.
• Perform other duties as assigned.

Required Qualifications

• Bachelor’s degree or equivalent experience
• One year of experience in customer service position

Preferred Qualifications

• Excellent computer skills and familiarity with Apple products (Mac, iPad, iPhone), ChromeOS, or client-branded Windows products such as Microsoft or HP.
• Excellent interpersonal skills and the ability to work effectively in a highly collaborative care team environment.
• Proven organizational skills.
• High level of ownership, accountability and initiative.
• Experience with multitasking, issue resolution, and conflict management.
• Experience in a health care service delivery environment.
• BLS (Basic Life Support) certification.

Physical Job Requirements

• Requires standing, walking and sitting for extended periods of time.
• Occasionally required to lift and carry items weighing up to 50 lbs.
• Manual and finger dexterity and hand-eye coordination.
• Requires corrected vision, hearing and speech within normal ranges.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.