Front Desk Medical Assistant - Clinical Research

Each of CenExel’s research sites specializes in Phase I to Phase IV clinical trials. Our Centers of Excellence comprise some of the most well-respected and long-standing research facilities in the country. Specialty areas of research across our sites include Psychiatry, Acute Post Op Pain, Asian Bridging, Dermatology, GI, and Neurology. Each of our Centers of Excellence has tremendous experience and expertise in complex early phase trials, and all our sites have in-patient capability. We focus on quality people, teamwork, and highly experienced clinical research managers with a history of success.

About the role

Responsible for greeting patients and clients, the public, and employees both on the telephone and in person and ensures that customer service is extended to each individual that enters the office.

Responsibilities

• Greets all entering the office courteously and attentively.
• Answers and directs telephone calls appropriately.
• Provides customer service by ensuring that individual’s needs are taken care of promptly and efficiently, and each individual has a pleasant experience in the facility.
• Maintains front office area and takes care of secretarial needs, i.e., printing, scanning, faxes.
• Maintain and organize lobby.
• Assumes other duties and responsibilities as assigned.

Requirements

• Must be able to effectively communicate verbally and in writing.
• High school diploma or GED required.
• 1 year of experience preferred.
• Must display a professional, friendly demeanor during contacts with patients, clients, employees, and the general public.
• Must demonstrate working knowledge of Microsoft Office and various computer skills.
• Ability to work independently as well as functioning as part of a team.
• Ability to communicate clearly.

Working Conditions

• Indoor, office environment.
• Essential physical requirements include sitting, typing, standing, walking.
• Lightly active position, occasional lifting of up to 20 pounds.
• Reporting to work, as scheduled, is essential.

Pay

Hourly Rate: $20.00 - $21.50/hour (Depending on education, experience, and skillset)

Schedule

Monday - Friday: 8:00 AM - 4:30 PM + weekend availability (Required)

Benefits

CenExel Clinical Research provides highly competitive compensation and a generous benefits package to full-time employees after 30 days of employment, including:

• Health Insurance
• Dental
• Vision
• Long-Term Disability (LTD)
• Short-Term Disability (STD)
• Life Insurance
• 401k