Front Desk Manager Towneplace Suites Lubbock, TX

About the role

Greenwood Hospitality & Hotel Equities is seeking a Front Office Manager for the TownePlace Suites Lubbock, TX. The position involves managing and leading the Front Office operations, including guest services, group bookings, administrative tasks, and resolving guest concerns.

Responsibilities

• Manage and lead the operations of the front desk/night audit to ensure optimal service and hospitality.
• Train, motivate, and lead a talented Front Desk team to deliver exceptional service.
• Oversee daily front office operations, ensuring smooth check-ins, check-outs, and guest satisfaction.
• Prepare department schedules in accordance with labor standards, forecasted occupancy, and business needs.
• Review and approve department's payroll.
• Be knowledgeable and helpful about the local area, the hotel, and hotel services.
• Partner with Housekeeping, Engineering, Sales, and other departments to create a seamless guest journey.
• Resolve guest concerns promptly and efficiently with professionalism, empathy, and creativity.
• Participate in the recruitment process for the department by attracting, hiring, retaining, and motivating all employees.
• Lead the Health and Safety Committee, maintain documentation, and promote an accident prevention program.
• Identify and record special billing instructions.

Qualifications and Requirements

• Proven experience as a Front Office Supervisor, Assistant Manager, or similar role in a full-service hotel environment.
• Strong leadership skills with a hands-on, service-first approach.
• Self-motivated and uses time wisely.
• Excellent communication, organization, and problem-solving abilities.
• Tech-savvy with hotel systems and experience with Opera Cloud.
• A passion for hospitality and team development.
• Opportunities for growth within our expanding portfolio.
• Competitive salary, bonus potential, and comprehensive benefits.
• The chance to make a meaningful impact every single day.
• High School diploma / Secondary qualification or equivalent.
• Ability to perform the following: Speak, read, write and understand the primary language(s) used in the workplace; Read and write to facilitate the communication process; Possess good communication skills, both verbal and written; Possess basic computational ability; Possess basic computer skills; Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions; Extent of work tasks performed indoors; Temperature is moderate and controlled by hotel environmental systems; Exert well-paced mobility for up to 4 hours in length; Exert well-paced ability to reach other departments of the hotel on a timely basis; Lift up to 15 lbs. occasionally; Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity; Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates; Vision occurs continuously with the most common visual functions being those of near vision and depth perception; Ability to spend extended lengths of time viewing a computer screen; Requires manual dexterity to use and operate all necessary equipment; Must have finger dexterity to be able to operate office equipment.