Front Desk Manager

About the role

The Source and Recruit Company has been retained to assist in the search for a Front Desk Manager on behalf of the Woodstock Inn & Resort. Nestled in the heart of Woodstock, Vermont, the Woodstock Inn & Resort blends timeless charm with elevated hospitality.

Responsibilities

• Lead and support daily Front Desk operations, ensuring a welcoming and efficient guest experience
• Serve as Manager on Duty, providing leadership across the property during assigned shifts
• Respond to guest needs, concerns, and operational challenges with professionalism and sound judgment
• Collaborate closely with Housekeeping, Reservations, and other departments to manage daily flow
• Maintain a visible presence in the lobby and front office areas, especially during peak periods
• Coach and support Front Desk team members to uphold service standards and enhance performance
• Communicate daily priorities, VIP arrivals, group activities, and operational updates effectively
• Ensure compliance with all policies, procedures, and safety protocols
• Maintain deep knowledge of resort offerings, local attractions, and seasonal activities
• Step in as needed to support front-line operations and ensure exceptional service delivery

Requirements

• Minimum of 5 years of experience in hospitality within a hotel or resort environment
• Strong service orientation with a passion for creating memorable guest experiences
• Leadership experience is valued, though emphasis is placed on service excellence over formal supervision
• Able to thrive in a fast-paced, ever-changing environment
• Strong communication, problem-solving, and organizational skills
• Familiarity with property management systems (or ability to quickly learn)
• Knowledge of the local area or willingness to become well-versed in regional attractions
• Flexibility to work a varied schedule, including evenings, weekends, and holidays

Qualifications

• Competitive salary range of $65,000 – $85,000 annually
• Relocation package with possible temporary housing support
• Discretionary bonus potential
• Comprehensive benefits package including medical, dental, and vision (eligibility after waiting period)
• Employer-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match after eligibility period
• Resort privileges, employee discounts, and complimentary meals

Benefits

• Medical, dental, and vision (eligibility after waiting period)
• Employer-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match after eligibility period
• Resort privileges, employee discounts, and complimentary meals

Pay

• Competitive salary range of $65,000 – $85,000 annually

Schedule

• Variety of shifts including evenings, weekends, and holidays