Front Desk Manager

Overview

Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences.

Key Responsibilities

• Oversight of the daily operations of the front desk, ensuring efficient and smooth processes
• Training, mentoring, and motivating front desk staff to deliver outstanding service
• Handling guest inquiries, concerns, and complaints in a professional and timely manner
• Cooking with other departments to ensure seamless guest experiences
• Monitoring and maintaining front desk procedures, including check-in/check-out processes and reservation management
• Implementing and enforcing hotel policies and procedures to ensure compliance and guest satisfaction
• Managing room inventory and maximizing revenue through effective room management strategies
• Conducting performance evaluations and providing feedback to front desk team members

Qualifications

• 2 years prior departmental management experience in front office or related disciplines
• Time management and negotiation skills
• Ability to manage and lead each discipline of the department independently
• Ability to manage according to employment and Innkeeper laws of the jurisdiction
• Prior cash handling experience necessary
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel

Benefits

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays)
• 401K Match

EEO AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Working at Davidson

In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

Drug-Free Workplace

We participate in E-Verify. Davidson Hospitality Group is a drug free workplace. Pre-employment drug test and background check required.