Front Desk Manager

Job Overview

This person will lead the front office team as the Front Desk Manager. Responsibilities include:

• Answer inquiries and check-in/out guests in a timely and professional manner.
• Oversee VIP and special guest requests.
• Follow and enforce hotel credit policies.
• Monitor guest feedback and GIS scores.
• Ensure the maximization of room revenue.
• Generate and update required reports, files, and checklists.
• Help maintain productivity levels at or above budgeted standards.
• Run room status reports and relay necessary information to affected departments.
• Aid in training and cross-training of new hires and current employees.
• Establish and maintain good communications and teamwork with fellow employees.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Operate relevant aspects of the Front Desk property management system.
• Maintain inventory of front office supplies and purchase of supplies when necessary.
• Be knowledgeable of rates, packages, and promotions.
• Complete and/or ensure proper bucket checks are done each shift with room rate verification and housekeeping status report.

Mandatory Requirements

• At least 2 to 3 years of progressive experience in a hotel or customer service atmosphere.
• A High School Diploma or G.E.D.
• Flexibility to work nights, weekends, and holidays.
• Ability to lift 15 pounds or less, stand on feet for long periods of time, and bend, crouch, reach with no difficulty.
• Reliable Transportation.
• An engaging personality with a sincere smile!

Guest Service is our #1 Priority

Benefits include:

• Blue Cross Medical & Prescription Coverage.
• Delta Dental.
• 401K Retirement Savings.
• Travel Discounts.
• Employee-based monetary incentive programs.