FRONT DESK LEAD

About the role

As Front Desk Lead with Elite DNA Therapy, your primary responsibility is the daily supervision of the receptionist’s staff. You will ensure all team members greet incoming patients and visitors, relay incoming telephone calls, and perform various clerical duties in a professional manner.

Responsibilities

• Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
• Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
• Answer all incoming calls and route them to the appropriate staff.
• Register all patients per registration protocols and collect all documentation.
• Generate required documents for each patient and ensure all documents are completed in full.
• Review and verify patient coverage of insurance or other agencies and compute the charges to be paid by the patient.
• Collect deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures.
• Inform patients of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
• Work closely with Provider and Medical Assistant staff to assure smooth patient flow and cut down on waiting time.
• Call and remind patients of their appointments.
• Follow up on “no show” patients on a daily basis.
• Communicate patient’s problem/complaint to the clinic manager or their designee.
• Work closely with Clinic Managers and refer them to patients who did not keep their appointment for follow-up, per policies and procedures.
• Promote and believe in Elite DNA's mission statement.

Requirements

• High school graduate/GED or formal training from a vocational school.
• One year of medical experience from a similar setting.
• Strong sensory skills, such as visual acuity, good hearing, and dexterity.
• Ability to stand and sit for periods of time and to move constantly throughout the workday.
• Good speaking and listening skills.
• Knowledge of computers and Microsoft Office.
• Understanding of community-based organizations.
• Friendly personality with the desire to work with the public.
• Ability and willingness to treat all patients with kindness and consideration in trying situations.
• Ability to handle multiple functions.
• Ability to work in a fast-paced office environment.
• Ability to push, pull, lift, move, and/or carry up to 15 lbs.
• Ability to perform focused work with close attention to detail.
• Ability to operate office equipment, including computers, copiers, fax machines, and phones, plus the ability to type at least 35 wpm.
• Ability to interact with others, both in person and through phone, email, and written correspondence.
• Ability to relate to patients through familiarity with medical terminology and triage procedures.
• Ability to relate to the public regardless of ethnic, religious, and economic status.
• Ability to communicate with people and understand their problems.
• Must believe in healthcare with dignity for all.

Qualifications

• Bilingual (Spanish) preferred.

Physical Demands

The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.