Front Desk Lead

About the role

As full-time Front Desk Lead at our AoPS Lexington location, you will play a key role in helping your campus grow and flourish. You will support our Front Desk Associates, answer phone calls and emails, warmly welcome both current and prospective students and their families, and act as the friendly face of AoPS Academy while classes are in session.

Responsibilities

• Mentor, train, and support Front Desk Associates, serving as a first point of contact for questions and day-to-day guidance
• Aid with outreach and inreach events, helping coordinate front desk involvement and presence
• Serve as campus receptionist; answer the phone, respond to voicemails, and pass on relevant information to the appropriate staff member
• Warmly welcome both current and prospective students and their families
• Manage and respond to customer inquiries both by phone and email
• Maintain multiple calendars, schedule meetings, and ensure everything is up-to-date
• Use internal database to generate reports and lists, and perform data entry tasks
• Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups
• Organize and prepare classroom and office supplies
• Take inventory to support campus operations
• Supervise students between classes
• Perform light cleaning duties and tidying up the facility
• Assume responsibility for the organization, operation, and appearance of the lobby and front desk area
• Assist full-time staff with other campus procedures to ensure things are running smoothly

Qualifications

• A proactive, initiative-taking approach to problem-solving
• The ability to gain a deep understanding of AoPS Academy operations and culture
• A commitment to supporting enrollment goals
• Experience confidently interacting with customers; experience interacting with families and students (elementary through high school) preferred
• Strong organizational and computer skills
• Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage
• Ability to establish and maintain positive, effective working relationships with students, parents, staff, and the general public
• Flexibility to effectively solve problems under pressure
• Ability to lift up to 25lbs

Pay

Pay Rate: 23.11 - 23.84/hour.

Campus Location

Campus Location: This is an in-person position at our Lexington Campus (1088 Lexington St. Waltham, MA. 02451). Candidates must be located in Lexington/Waltham, MA or the surrounding area and must be able to commute to our campus.