Front Desk Host

About the role

Help keep the party going at our Vernon Hills, IL barbershop. This customer service role keeps our shop running smoothly by answering phone calls, scheduling appointments, answering questions, and taking messages for staff. You speak with customers about their desired services and give them pricing information, upselling treatments or products when possible.

Responsibilities

• Answer phone calls and take messages
• Schedule appointments
• Answer customer questions
• Give customers pricing information and upsell treatments or products
• Generate quotes
• Figure out wait times
• Absorb and maintain a positive, seamless retail environment

Requirements

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Flexible schedule, including nights and weekends

Benefits

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey
• Competitive pay of $16.00/hour

Pay

$16.00/hour

Schedule

We are available when our clients want us to be. Weekends and evening availability are of high value to us.