Front Desk Host

Responsibilities

• Greet every client with a warm, professional, and luxury-level first impression
• Manage appointment scheduling, check-ins, and check-outs
• Answer phone calls, texts, and online booking inquiries promptly
• Ensure smooth daily operations at the front desk
• Maintain the cleanliness and presentation of the lobby and retail area
• Educate clients on services, memberships, and promotions
• Drive retail sales and recommend products confidently
• Handle transactions, the POS system, and daily cash reconciliation
• Support team members and maintain a positive, team-first environment

Qualifications

• Prior customer service, hospitality, or front desk experience preferred
• Strong communication and organizational skills
• Comfortable multitasking in a fast-paced environment
• Professional appearance and positive attitude
• Basic computer and scheduling software experience (Vagaro or similar is a plus)
• Availability for evenings and weekends

Compensation

$15 - $20/hour

About Crown and Raine

Crown & Raine is a luxury head spa offering a high-end, aesthetically driven environment. This job has a fast-paced and client-focused work environment, with a team-oriented approach and high service standards.

Compensation & Benefits

• Hourly pay + bonuses + retail commission opportunities
• Flexible scheduling (full-time and part-time available)
• Growth opportunities within a rapidly expanding luxury brand
• Work in a high-end, spa-like atmosphere

Work Environment

A luxury, spa-like atmosphere, fast-paced and client-focused, with a team-oriented approach and high service standards.

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