Front Desk Host

Responsibilities

• Greet clientele as they are entering or exiting the facility
• Answer phone calls/return voicemails promptly
• Reply to emails and SMS messages from customers and potential customers in a timely manner
• Accurately process card transactions
• Resolve any transaction/account issues
• Respond to any in person inquiries/questions
• Follow up on action items and ensure completion
• Promote programs and upcoming events using knowledge of the business and in person marketing skills
• If needed/interested, attend events to assist with promoting AGS!
• Maintain the facility
• Keep the front desk area neat and tidy
• Organize and maintain displays of flyers, trifolds, and other marketing materials
• Manage inventory and ensure accurate tracking and stock levels
• Ensure all customer service technology functions properly and alert management of technical issues

Requirements

• High school diploma or equivalent; additional certification or degree in hospitality or communications is a plus
• Proven experience in administrative roles, preferably in customer service or operations department
• Excellent organizational and time management skills
• Strong attention to detail and accuracy
• Ability to work independently and meet deadlines
• Excellent communication and interpersonal skills