Front Desk Host - $20/HR

Position Summary

Front Desk Hosts are responsible for the guest registration process and communication of hotel services and promotions. This role involves greeting guests, performing check-in and checkout procedures, processing payments, making reservations, and addressing guest needs. Front Desk Hosts have the opportunity to engage with guests and contribute to creating memorable experiences.

Position Responsibilities/ Essential Functions

• Greeting and thanking guests as per Forbes standards.
• Performing all guest check-in and checkout procedures, including obtaining or confirming guest information, assigning rooms, activating and distributing keys, etc.
• Posting charges to appropriate guest accounts and collecting payment for room charges and other fees.
• Making and confirming reservations for guests.
• Answering phones and directing calls to appropriate personnel.
• Anticipating and addressing guests' needs and resolving their problems and complaints.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Following all established SOPs and using approved Checklists.
• Up-selling guest rooms and promoting World of Hyatt (WOH) and other hotel services.
• Completing various additional tasks and assignments as needed.

Qualifications

• A minimum of a Diploma in Hospitality/Tourism Management or a relevant field.
• Good working knowledge of Reserve/Opera software.
• Excellent proficiency with Microsoft Suite applications.
• Refined verbal and written communication skills.
• Ability to work a flexible schedule; weekends, holidays, overnight shifts.
• Physically agile, able to stand or walk for long periods of time.
• Excellent time management and organizational skills.
• Excellent problem-solving skills.
• Well-groomed, professional appearance.