Front Desk Guide - Part time

About the role

The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self.

Responsibilities

• Ensure every guest’s experience is relaxing and effortless—both at arrival and departure and throughout the stay.
• Meet and greet guests, providing exceptional service and ensuring their needs are met promptly.
• Handle check-in and check-out procedures efficiently, ensuring accuracy and speed.
• Communicate effectively with other departments to resolve guest issues and inquiries.
• Manage guest reservations and make necessary adjustments as needed.
• Perform room cleaning and maintenance tasks as required.
• Adhere to safety protocols and maintain a clean and organized workspace.

Requirements

• Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
• Ability to speak a secondary language is a plus.
• Experience in guest or customer service.
• A team player, hard worker, multi-tasker, and detail-oriented.
• Flexible and willing to meet the demands of a 24-hour operation.

Qualifications

• High school diploma or equivalent.
• Basic computer skills, including proficiency in Microsoft Office.
• Knowledge of hotel operations and procedures.

Skills

• Excellent communication skills, both verbal and written.
• Customer service orientation.
• Attention to detail.
• Problem-solving abilities.
• Ability to work independently and as part of a team.

Benefits

• Comprehensive health insurance options.
• Retirement savings plan.
• Flexible work schedule.
• Professional development opportunities.

Pay

$23.50 per hour

Schedule

Hours may vary depending on shift and department needs.

Starwood Hotels

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.

Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

We are an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law.

If you require any special accommodations, please visit People Operations.