Front Desk Guest Reception Agent (AAA Four Diamond Renaissance Hotel, Wauwatosa)

About the role

Renaissance Milwaukee West, a AAA Four Diamond premium distinctive hotel, is seeking an energized and curious minded Full-Time Front Desk Agent. The hotel is managed by Concord Hospitality Enterprises, one of the most respected franchisees in the industry.

Responsibilities

• Proactively greet and assist guests, providing the highest quality of service at all times.
• Check guests in and out efficiently and in a friendly manner.
• Promptly and effectively respond to guest requests and concerns.
• Post guest charges, compute guest bill, and collect payment in accordance with established procedures.
• Handle guest mail and messages per established procedures.
• Understand and communicate various rewards programs, packages, and specials available to guests.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability.
• Handle safe deposits by guests per established procedures.
• Assist in ensuring lobby and desk area remain clean.
• Have a thorough knowledge of emergency and security procedures.
• Open and close shift; make cash drops.
• Ensure all credit cards, cash, and change funds are balanced throughout each shift.
• Communicate with incoming staff and management by logging pertinent information in the pass on log.
• Other duties as required.

Desired Skills And Experience

• Prior experience in a front desk position, preferably in a full-service hotel.
• Mariott experience a plus.
• Flexible availability is required for first and second shift (including weekends).
• Understanding that schedules will vary based on business demand required.

Benefits

• Competitive Pay
• Same Day Pay Option
• Hotel and Travel Discounts Worldwide
• 401(k) with company contribution – free money!
• Exclusive discounts on concert tickets, theme park passes, rental cars, and more
• Verizon wireless discount
• Complimentary and deeply discounted food and beverage
• Safety shoe discount
• Clean and secure locker room for personal belongings
• Personal and professional developmental opportunities; classroom training, online training, and educational assistance program

Benefits

• 2 Weeks Paid Time Off - Begin Accruing Immediately!
• 7 Paid Holidays
• Comprehensive health, vision, and dental insurance with multiple plan choices to best fit your needs
• Flexible Spending Account
• Group life insurance (provided by the company)
• Short-term disability insurance (provided by the company)
• Voluntary supplemental life insurance and long-term disability insurance

Pay

The starting hourly pay for this position is $16.00.

Schedule

Part-Time and Full-Time Opportunities!