Front Desk & Customer Service Representative - Unleash Your Love for Dogs!

About the role

As a Customer Service Representative at Pet Care Plus, you’ll be the face of the facility—welcoming clients, keeping the lobby running smoothly, and ensuring every pet and client receives five‑star service.

Responsibilities

• Welcome clients and pets; check them in/out for daycare, boarding, and grooming.
• Answer calls, schedule and confirm reservations, and process payments.
• Assist retail customers and recommend products.
• Give facility tours and maintain accurate client/pet records.
• Help with potty walks, running dogs, and cat care as needed.
• Keep the lobby, retail displays, and amenities clean and stocked.

Requirements

• Loves animals and people with a positive, upbeat attitude.
• Dependable, organized, and comfortable multitasking in a fast‑paced environment.
• Communicates professionally and confidently.
• Comfortable being active and on their feet throughout the shift.

Physical requirements

• Ability to stand and walk for extended periods.
• Lift up to 50 lb.
• Safely handle dogs of varying sizes and energy levels.

Schedule

Flexible availability required, including early mornings, evenings, weekends, and holidays.

Benefits

• Work with dogs and cats daily.
• Join a supportive team with real variety day to day.
• Employee discounts on services and retail.
• Opportunities for growth within the company.

Pet Care Plus is an equal opportunity employer. Reasonable accommodations are available for qualified individuals with disabilities.