Front Desk / Customer Service Representative - Full Time

About the role

iFLY is a global company with 35 U.S. locations dedicated to delivering the dream of flight. This role involves selling the unique indoor skydiving experience and ensuring customer safety and satisfaction.

Responsibilities

• Promote customer safety throughout their time in the wind tunnel and facility
• Actively listen to guests to recommend and sell experiences that improve their time at iFLY
• Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
• Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
• Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule
• Participation in marketing related photography, video, and social content capture for promotional usage

Requirements

• Must be 18 years of age or older
• Weekend availability is required
• High school diploma or equivalent (required)
• Exceptional sales skills
• Exceptional customer-service skills
• Confidence in phone and face-to-face communication
• Ability to resolve conflicts, to multi-task, and to understand customer needs
• Friendly, upbeat, compassionate, and personable attitude
• Integrity, punctuality, and professional appearance
• Basic computer skills

Qualifications

• Ability to stand for about 8 hours a day while working on a point-of-sale system
• Exercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph

Skills

• Selling skills
• Customer service skills
• Communication skills
• Conflict resolution skills

Benefits

• Competitive Salary
• Performance bonus opportunities
• Paid time off (PTO)
• Company Holidays
• 401k retirement investment
• Private Wellness Coaching
• Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services)
• Referral bonus program
• Team member discount on retail merchandise and flight packages
• Free flight time for team members and family
• Ongoing training and development program

Pay

During your first 30 days of employment, iFLY will guarantee a minimum hourly rate of $18.00 (you can earn more with commissions!). After 30 days, your base rate will be $14.00 plus commissions.

Schedule

Weekend availability is required.