Front Desk / Customer Service Representative - Full Time

About the role

iFLY is a global company with 35 U.S. locations dedicated to delivering the dream of flight. This is an exciting opportunity to join an established, successful, and innovative company that supports your professional development.

Responsibilities

• Promote customer safety throughout their time in the wind tunnel and facility
• Actively listen to guests to recommend and sell experiences that improve their time at iFLY
• Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
• Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
• Stock merchandise, clean and maintain the facility, operate the wind tunnel, process refunds & reschedule
• As needed, participate in marketing-related photography, video, and social content capture for promotional usage

Requirements

• Must be 18 years of age or older
• Weekend availability is required
• High school diploma or equivalent (required)
• Exceptional sales skills
• Exceptional customer service skills
• Confidence in phone and face-to-face communication
• Ability to resolve conflicts, to multitask, and to understand customer needs
• Friendly, upbeat, compassionate, and personable attitude
• Integrity, punctuality, and professional appearance
• Ability to work well within a team, maintaining positive relationships
• Basic computer skills

Qualifications

• Standing for about 8 hours a day while working on a point-of-sale system
• Exercise good judgment while staying focused and attentive throughout the duration of the flight session, while operating the tunnel wind at speeds up to 160 mph

Skills

• Sales skills
• Customer service skills
• Conflict resolution skills
• Time management skills
• Communication skills

Benefits

• Competitive Salary and performance bonus opportunities
• Paid time off (PTO) and Company Holidays
• 401k retirement investment
• Private Wellness Coaching
• Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services)
• Referral bonus program
• Team member discount on retail merchandise and flight packages
• Free flight time for team members and family
• Ongoing training and development program

Pay

During your first 30 days of employment, iFLY will guarantee a minimum hourly rate of $18.00 (you can earn more with commissions!). After 30 days, your base rate will be $12.00 plus commissions.

Schedule

Weekend availability is required.