Front Desk / Customer Service Representative - Full Time

About the role

iFLY is a global company with 35 U.S. locations dedicated to delivering the dream of flight. This role is an exciting opportunity to join an established, successful, and innovative company that supports your professional development.

Responsibilities

• Promote customer safety throughout their time in the wind tunnel and facility
• Actively listen to guests to recommend and sell experiences that improve their time at iFLY
• Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
• Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
• Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule
• Participation in marketing related photography, video, and social content capture for promotional usage

Requirements

• Must be 18 years of age or older
• Weekend availability is required
• High school diploma or equivalent (required)
• Exceptional sales skills
• Exceptional customer-service skills
• Ability to: Stand for about 8 hours a day while working on a point-of-sale system
• Exercise good judgement while staying focused and attentive throughout the duration of flight session while operating tunnel wind at speeds up to 160 mph

Qualifications

• Confidence in phone and face-to-face communication
• Ability to resolve conflicts, to multi-task, and to understand customer needs
• Friendly, upbeat, compassionate, and personable attitude
• Integrity, punctuality, and professional appearance
• Basic computer skills

Skills

• Selling
• Communication
• Customer service

Benefits

• Competitive Salary and performance bonus opportunities
• Paid time off (PTO) and;Company Holidays
• 401k retirement investment
• Private Wellness Coaching
• Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services)
• Referral bonus program
• Team member discount on retail merchandise and flight packages
• Free flight time for team members and family
• Ongoing training and development program

Pay

During your first 30 days of employment, iFLY will guarantee a minimum hourly rate of $18.00 (you can earn more with commissions!). After 30 days, your base rate will be $12.00 plus commissions.

Schedule

Shifts may vary based on business needs, but typically involve standing for about 8 hours a day while working on a point-of-sale system, operating the wind tunnel, and assisting customers.