Front Desk Curator - Plunge Beach Resort

Key Responsibilities

• Respond to guest calls/ inquiries, reservations email, third party extranets, SP2/Ops Tech Pro and Canary
• Contact guests whose cards have declined payment 72hrs before arrival or immediately for advance purchase bookings
• Assign rooms as new reservations come in and create Day Use reservations as they are received
• Remind guests about the activity of the day or any new activation of the day
• Following up on special requests from guests
• Rush rooms with HSK and MTC by following up with both departments
• VIP rooms with HSK and MTC and follow up with both departments
• Cookordinate with Front Desk, Housekeeping and Engineering to dispatch service requests efficiently
• Handle emergency communications per resort protocols
• Maintain accurate logs of calls, messages, guest requests and incidents
• Maintain confidentiality and security of guests and resort information
• Provide courteous and efficient service that aligns with the resort’s guest service standard
• Ensure compliance with hotel policies and procedures related to room allocation
• Call guests in queue who are on property waiting to be checked in once a room is available
• Support Front Desk team as required during high- volume periods

Qualifications

• A high school diploma or equivalent
• Hospitality degree preferred
• 2+ years of experience in front office, reservations, or rooms control in a hotel environment
• Proficiency in hotel PMS systems (e.g. Opera, OnQ, or similar)
• Strong organizational skills and attention to detail
• Excellent communication and problem-solving abilities
• Ability to work in a fast-paced environment and handle pressure situations