Front Desk - Cosmetic Surgery Center (Training Provided!)

About the role

As the first point of contact for patients, the Consult Experience Specialist (CES) ensures an exceptional experience from start to finish. This high-energy, adaptable role is perfect for someone who thrives in a fast-paced environment and is passionate about aesthetics.

Responsibilities

• Greet patients warmly, verify appointments, and ensure a seamless introduction to the office.
• Provide exceptional customer service throughout the patient’s journey, maintaining a professional and positive demeanor.
• Support Sales Consultants by facilitating consultations and assisting with administrative tasks.
• Ensure accurate data entry and operational efficiency by scheduling appointments, processing payments, and preparing deposits.
• Collaborate with team members to identify patient success stories for online endorsements.
• Assist with patient inquiries and follow-ups, both pre- and post-operative.
• Support cross-selling of additional services by preparing quotes and consent forms, as needed.

Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• Experience in customer service or front-desk roles, ideally in medical or aesthetic settings.
• Excellent verbal and written communication skills with strong interpersonal abilities.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency with computer systems and software, including Microsoft Office.
• Knowledge of medical terminology and procedures (preferred but not required).
• Professional demeanor and commitment to providing exceptional client experience.

Pay

Base salary: $45,000 with bonus and overtime potential, for a total earning range of $45,000 - $57,000 OTE. Pay may vary by location, and actual compensation depends on factors like qualifications, experience, skills, and business needs.

Benefits

• Medical, Dental, and Vision coverage
• Life Insurance
• 401K with company matching
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Paid Holidays
• Incentives and equity opportunities
• Parental leave

Benefits eligibility may vary based on employment status.