Front Desk Coordinator West Hollywood

Our mission is to inspire every body, mind and spirit through simple warmth, lasting service and earthly care. Our promise is to go Beyond the Surface in our skin care education and hair removal technique so that every client can experience emotionally comforting skin conditioning and soothing hair removal. SugaringLA was founded to provide clients with an elevated, more effective treatment for hair removal, and is now set to upend the beauty industry. Using all natural, organic products, sugaringLA uses the traditional method of sugaring to remove hair with a modern twist. We value care and are looking for a team member who can contribute to and foster this value each day in our studio.

About the role

We are looking for a highly motivated and experienced Front Desk Coordinator to join our studio. Your focus will be on providing an elevated client experience to all our clients, selling memberships, and cultivating a warm and inviting studio environment. You will be highly focused on membership sales, retail sales, booking clients, and overall brand presence. If you want to go Beyond the Surface in client experience, we would love to hear from you!

What it means to join the sugaringLA team:

• Knowledgeable understanding of sugaringLA’s Smart Sugaring Technique, elevating the hair removal experience to give every body the individualized service they need to feel confident.
• Go beyond the surface to set the standard for lasting service and earthly care, the sLA way.
• Access ongoing training, support, and a community of sLA peers to improve your skills and grow your career.
• Build a career with fantastic earning potential and growth.
• Embody the sLA brand mission and characteristics.
• Feel like the studio is your calm and inviting creative space and your coworkers are your biggest fans.
• Spend your days in a clean, sustainable, organic studio environment where you’ll form meaningful connections with guests, promoting warmth and inclusiveness.

Responsibilities

• Utilize sugaringLA’s booking software and studio operating procedures.
• Increase Earthly Care membership and skin care sales.
• Greet visitors and provide an excellent client experience.
• Answer phones and schedule appointments.
• Contribute to group operations, such as inventory maintenance.
• Maintain a clean and inviting studio environment.
• Create new clientele through sugaringLA’s referral programs.

Requirements

• Strong verbal communication and listening skills.
• 2+ years in customer service (Spa/Salon is preferred).
• Ability to learn and utilize our booking software and studio procedures.
• Ability to multi-task and stay organized.
• Ability to problem-solve with a keen attention to detail.
• Initiates self-learning and is comfortable with educating clients on products and services offered.
• Can follow detailed instructions and take feedback to foster growth and potential.

Schedule

28-34 hours a week. Must be available Saturday and Sunday.

Pay

$21/hour with commission opportunities.

Benefits

• Employee discounts
• Paid time off
• Training & development