Front Desk Coordinator (St. James)

About the role

Metaphysical & Aquatic Therapy is a comprehensive multidisciplinary company offering Physical, Occupational, Speech Therapy, Massage, and Acupuncture services. We are dedicated to creating a supportive and engaging workplace environment.

Responsibilities

• Greets and welcomes patients and visitors with a warm smile and efficient check-in process.
• Delivers high-level customer service by managing appointments, optimizing provider time, and enhancing treatment room utilization.
• Maintains on-time patient flow by promptly notifying clinicians of patient arrivals and managing delays.
• Processes incoming faxes and accurately enters data into the Electronic Medical Record (EMR) system.
• Generates reports and maintains patient confidentiality in accordance with HIPAA guidelines.
• Assists patients during therapy sessions by applying heat packs, assisting with equipment, and guiding through prescribed routines.
• Provides education on proper equipment use and exercise techniques to ensure patient safety and effectiveness.
• Prepares treatment rooms by sterilizing and delivering equipment, positioning equipment for therapists, and following prescribed protocols.
• Answers calls from physicians, hospitals, and patients with excellent customer service skills.
• Maintains physical therapy supplies inventory by monitoring stock levels, placing orders, and verifying receipt.

Requirements

• High school diploma or GED.
• One year of medical office experience preferred, with familiarity in EMR systems a plus.
• One year of experience in a customer service-oriented role is strongly preferred.
• Proficiency in Google Suite.
• Strong communication skills and the ability to interact professionally with customers, co-workers, and management.
• Ability to work effectively within a team environment.
• Excellent interpersonal skills and the ability to quickly adapt to new programs.
• Ability to complete in-service training.
• Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
• Ability to maintain a professional attitude and conduct in the welfare of patients.
• Strong record-keeping and report-writing skills.
• Ability to use logic and problem-solving skills to resolve issues.
• Ability to work independently under tight deadlines in a rapidly changing environment.
• Excellent time management and organizational skills.

Qualifications

• Career-minded individuals interested in long-term opportunities, not seasonal or temporary roles.

Pay

The anticipated hourly pay range for this position is $17-20. Compensation is based on various factors, including relevant experience, knowledge, skills, other job-related qualifications, and geography.

Schedule

Monday through Thursday: 4PM-8PM
Friday: 2PM-6PM